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IndustriesHealthcareMedical reviews
Medical reviews call for precautions.
A patient writes about you, and you can say nothing about their treatment. Here is how Smilemood is organised, and what remains your responsibility.
No commitmentAutomatic sending with Super and Ultra
Move your mouse and Moodi follows; click it and it says hello.
More than 250 users trust us
Replying without breaching confidentiality.
Confidentiality covers everything concerning the patient, including the fact that they consulted you (article L.1110-4 of the French Public Health Code).
Today
- Confirming that a person came to the practice is already saying too much.
- Mentioning a treatment in a public reply.
- Letting automatic replies go out without having chosen them.
With Smilemood
- A general reply says thank you, confirms nothing and mentions no treatment.
- An invitation to get back in touch with the practice if needed.
- Automatic replies never switched on at the start.
An appointment with Doctolib.
Nobody at reception has a button to click. The extension reads the diary open in Chrome, and you set it up once.
1
10:52 · The patient is marked “seen”
This is what proves they really came: the delay counts from there. No-shows and cancelled appointments receive nothing.
DoctolibSeen
2
11:07 · The review request goes out
15 minutes after “seen”, with the recommended setting. You can also choose straight away, 1 hour, 3 hours, or in the evening at 7 pm.
Email or SMSYour review matters
3
Review receivedNeeds a reply
11:31 · The review arrives in Smilemood
It joins the same list as all the others, and Moodi can prepare a reply.
Review receivedNeeds a replyWhat Smilemood provides for healthcare.
The vocabulary of care, limited reading of the diary, and requests that never go out.
Practices, clinics, centres
The vocabulary of care.
When the business is a practice, a clinic or a care centre, the screens and templates talk about patients and treatment. Moodi prepares replies in that tone.
- “Patients” and “treatment” in the screens and templates
- Replies with no treatment details
Chrome extension
What the extension reads.
Appointments marked “seen”, with the patient’s first name, surname, email and phone number, to send them the request. You set the delay, the sending method, the time slots and the special cases. Nothing goes out before activation.
- The delay, the sending method, the time slots
- Nothing goes out before activation
Always
Requests that never go out.
No request to no-shows, cancelled appointments, or people who have refused notifications. The same appointment does not trigger two requests.
- No no-shows, no cancellations
- No refused notifications
- A single request per appointment
Patient reviews, with the right precautions. 7 days free on Super and Ultra, no commitment.
Try Super for 7 daysWhat remains your responsibility.
Smilemood helps you reply; the decision is yours.
Medical confidentiality
A public reply stays general: it says thank you, it confirms nothing, it mentions no treatment, and it invites the person to get back in touch with the practice if needed.
Your professional body
Each professional body has its own recommendations on reviews and communication, and they change. Smilemood does not replace them: check with yours.
Approval
Approval of every text stays with you. Automatic replies are never switched on at the start.
What our customers say.
“Since we started using SmileMood, our practice has seen a real change. The qualified reviews we receive on Google My Business strengthen our credibility and attract new patients. The AI assistant Moodi helps us reply to comments in a personalised way, which is crucial in the medical field. An essential solution for any clinic!”
Dr ÉmilieGeneral practitioner
“Thanks to SmileMood, we have been able to strengthen Demeco’s reputation by collecting more customer reviews. The tool is simple and effective, and it lets us improve our customer relationship by responding to feedback in real time.”
DamienDemeco
“SmileMood is a valuable asset for Ikadran! It lets us continuously measure our patients’ satisfaction and build a lasting relationship of trust. An essential solution for professionals in the medical sector.”
PhilippeIkadran
Choose your plan.
One price per location, no commitment, 7 days free on Super and Ultra.
Super
Your reviews, your Google Business Profile and Moodi
€59/ month excl. VAT per location
- Replies written by Moodi
- Review requests by email, SMS and QR code
- Automatic sending after every Doctolib appointment
No commitment
Ultra
Everything in Super, plus your website
€99/ month excl. VAT per location
- Everything in Super, plus:
- Your website, created with Moodi
- Google Maps ranking tracking
- TripAdvisor, Pages Jaunes and other platforms
No commitment
When paying annually−10%
The price drops with the number of locations
Quote on request above 20.
2 to 4−10%
5 to 9−20%
10 or more−30%
Prices excl. VAT.See all plans and pricing
Your questions.
Another question? All the answers are sorted by topic, with a search field.
All questionsDo I need to change my booking software?
No. The Smilemood extension for Chrome reads your Doctolib diary and sends the review request after the “seen” status. The diary must stay open in Chrome.
When does the request go out after “seen”?
You choose: straight away, 15 minutes later (the recommended setting), 1 hour, 3 hours, or in the evening at 7 pm. It goes out between 9 am and 8 pm, Monday to Saturday, 50 per day at most. These limits can be changed.
Who never receives a request?
Patients who did not attend, cancelled appointments and people who have refused notifications. The same appointment does not trigger two requests.
What does the extension read in my diary?
Appointments marked “seen”, with the patient’s first name, surname, email and phone number, to send them the review request.
Is the review request compatible with my professional rules?
They vary according to your professional body: check with it. A public reply must give no treatment details, and you read over each one.
Can Moodi mention a treatment in a reply?
It must not: a public reply gives no treatment details. You read over each text before publication, and you can approve everything yourself.
Does the request template talk about treatment?
Yes for healthcare: the vocabulary follows the type of business chosen at sign-up, with “patients” and “treatment”.
Are there limits to prevent abuse?
Yes: one review per contact per campaign, one review per email address per location over 30 days, three reviews per connection per location over 24 hours. The form also blocks automated submissions.