TripAdvisor 87Free
Start managing your online reviews.
€0/ month excl. VAT
- Your Google reviews in one place
- No replies from Moodi
- No automatic replies
No commitment
FeaturesReviews
Every review deserves a reply. Moodi writes it for you.
Google, TripAdvisor, Pages Jaunes: all your reviews arrive in a single list. Moodi prepares a reply that picks up on what the customer wrote. You read it over and publish, or you let it publish on its own, following your rules.
No commitmentYour Google reviews in one place: free with Free
Move your mouse and Moodi follows; click it and it says hello.
More than 250 users trust us
Everyone knows they should reply to their reviews.
It’s time that’s missing. Smilemood gives it back to you, without taking the decision away from you.
Today
- You open Google, then TripAdvisor, then Pages Jaunes to find out what people say about you.
- A 2-star review goes unanswered, because nobody noticed it.
- Every reply is written from scratch, in the evening, after service or the last customer.
With Smilemood
- A single list for all your reviews, including those waiting for a reply.
- An email alert as soon as a bad rating arrives, based on the threshold you choose.
- A ready-made reply: Moodi writes it, you read it over and publish. Or it publishes on its own, if you chose that.
Three steps, and it’s set up.
You connect your profile once. After that, Moodi prepares and you decide.
1
Le Comptoir ExempleGoogle connected
Connect your Google Business Profile
Your Google reviews arrive in Smilemood. With Ultra, those from TripAdvisor, Pages Jaunes and Petit Futé too.
Le Comptoir ExempleGoogle connected2
Moodi prepares the reply
It picks up on what the customer wrote, in your business’s tone.
Moodi suggests a replyThank you Claire, we’re delighted you enjoyed your lunch. See you soon!
3Claire R.Replied
You publish, or Moodi does
One word to change, or nothing at all. With automatic replies, Moodi publishes on its own what you have chosen.
Claire R.RepliedWhat you gain, review after review.
Less time spent, no review forgotten, and replies that sound like your business.
From Free for Google
All your reviews, a single list.
Google connects directly to your profile. TripAdvisor connects with your owner account, and Pages Jaunes and Petit Futé are added as read-only. Your Smilemood reviews join the same list.
- A filter by source and by rating
- What is waiting for a reply, at a glance
- TripAdvisor, Pages Jaunes and Petit Futé with Ultra
100 replies per month with Super, 500 with Ultra
Moodi writes, you have the final say.
In one click, Moodi writes a reply that picks up on what the customer wrote. You change a word, or the whole text, then you publish. It can also prepare replies to the previous day’s Google reviews all at once.
- The tone and vocabulary of your trade
- A different reply for each review
- You approve, or Moodi publishes on its own according to your scenario
With Super and Ultra
Automatic replies, if you decide so.
Nothing is switched on at the start. You can approve everything yourself, thank 5-star reviews automatically, let replies to 4- and 5-star reviews go out, or set each source and each rating.
- You can switch everything off at any time
- No link, address or number in an automatic reply
- 900 characters maximum
Alert within 10 minutes
A bad rating no longer goes unnoticed.
You choose the threshold: 1, 2 or 3 stars. For a Google review, the alert arrives within 10 minutes during the day, 30 minutes at night. The morning summary covers the rest.
- The link to reply with Moodi, in the email
- The morning summary with the previous day’s reviews
- A report every week
Moodi replies with you, starting today. 7 days free on Super and Ultra, no commitment.
Try Super for 7 daysWhy replying makes a difference.
A reply isn’t only for the person who left the review.
For your future customers
They read reviews before choosing, and the replies too. A calm reply to a harsh review is more reassuring than a review with no reply.
For Google
Google itself advises businesses to reply to their reviews. A profile where reviews get replies is an active profile.
For you
A negative review handled quickly gives you a chance to keep that customer. And you know what people say about you without having to look for it.
You stay in control.
Moodi suggests, you approve.
Nothing goes out without your approval, except what you have chosen to automate.
Your rules, by source and by rating.Automatic replies follow what you have decided.
1- and 2-star reviews stay pending your approval, unless you decide otherwise.★★★★★
Publishing on its own must be requested explicitly, with a warning and a double confirmation.
What our customers say.
“Since we started using SmileMood, our practice has seen a real change. The qualified reviews we receive on Google My Business strengthen our credibility and attract new patients. The AI assistant Moodi helps us reply to comments in a personalised way, which is crucial in the medical field. An essential solution for any clinic!”
Dr ÉmilieGeneral practitioner
“Thanks to SmileMood, we have been able to strengthen Demeco’s reputation by collecting more customer reviews. The tool is simple and effective, and it lets us improve our customer relationship by responding to feedback in real time.”
DamienDemeco
“SmileMood is a valuable asset for Ikadran! It lets us continuously measure our patients’ satisfaction and build a lasting relationship of trust. An essential solution for professionals in the medical sector.”
PhilippeIkadran
Your reviews, in every plan.
Start for free with your Google reviews. Moodi and automatic replies come with Super, all platforms with Ultra.
Super
Your reviews, your Google Business Profile and Moodi
€59/ month excl. VAT per location
- 100 replies written by Moodi every month
- Automatic replies, following your rules
- Review requests by email, SMS and QR code
No commitment
Ultra
Everything in Super, plus your website
€99/ month excl. VAT per location
- 500 replies written by Moodi every month
- TripAdvisor, Pages Jaunes and other platforms
- Everything in Super, plus your website
No commitment
When paying annually−10%
The price drops with the number of locations
Quote on request above 20.
2 to 4−10%
5 to 9−20%
10 or more−30%
Prices excl. VAT.See all plans and pricing
Your questions.
Another question? All the answers are sorted by topic, with a search field.
All questionsWhich reviews come into Smilemood?
Google reviews, Smilemood reviews, and TripAdvisor for restaurants, accommodation and leisure. Pages Jaunes and Petit Futé are added as read-only.
On which platforms can I reply from Smilemood?
On Google and on TripAdvisor. On Pages Jaunes and Petit Futé, replies are made on their website.
Can I edit what Moodi has written?
Yes. Its suggestion is just text that you can change freely before publishing it.
Does Moodi publish without me?
Only the automatic replies you have switched on, following your rules. Everything else waits for your approval. For 1- or 2-star reviews, publishing on its own only happens if you choose it, with a warning and a double confirmation.
Can an automatic reply contain a link?
No. It contains no link, no address and no number, and does not exceed 900 characters.
How am I notified of a negative review?
An alert is sent when a rating reaches the threshold you have chosen: 1, 2 or 3 stars. For a Google review, it arrives within 10 minutes during the day and 30 minutes at night.
How many replies can Moodi write?
100 per month per location with Super, 500 with Ultra. The Free plan brings your Google reviews together without replies from Moodi.
What is a Smilemood review?
A review left on a page in your name, from a campaign link or a QR code. It includes a rating, a text, a first name, a surname and an email address. Only the first name is shown publicly.
Goes well with it.
Reviews go further when you ask for them, and when your profile is up to date.