Your questions, sorted by topic.

Independents, shops, professionals, brands, networks and franchises: any business that has a Google Business Profile and customers.

Smilemood’s assistant. It prepares review replies, Google posts, special opening hours, questionnaires and campaigns. You approve, or Moodi publishes according to your rules.

With the “Try for free” button. The Free plan does not require a card. Paid plans go through secure payment with Stripe.

Yes. The subscription has no fixed term and can be cancelled at any time, effective at the end of the current month.

Google reviews, Smilemood reviews, and TripAdvisor for restaurants, accommodation and leisure. Pages Jaunes and Petit Futé are added as read-only.

On Google and on TripAdvisor. On Pages Jaunes and Petit Futé, replies are made on their website.

Yes. Its suggestion is just text that you can change freely before publishing it.

Only the automatic replies you have switched on, following your rules. Everything else waits for your approval. For 1- or 2-star reviews, publishing on its own only happens if you choose it, with a warning and a double confirmation.

No. It contains no link, no address and no number, and does not exceed 900 characters.

An alert is sent when a rating reaches the threshold you have chosen: 1, 2 or 3 stars. For a Google review, it arrives within 10 minutes during the day and 30 minutes at night.

A review left on a page in your name, from a campaign link or a QR code. It includes a rating, a text, a first name, a surname and an email address. Only the first name is shown publicly.

Depending on your settings, they are then offered the option to copy their text and open Google. Nothing is published on Google on their behalf.

Yes: one review per contact per campaign, one review per email address per location over 30 days, three reviews per connection per location over 24 hours. The form also blocks automated submissions.

It is the average of Smilemood reviews and Google reviews, with each review counting as one. It is shown from 5 Smilemood reviews onwards, and all ratings are published, including low ones.

By email, by SMS, with a campaign sent to a contact list, or with a QR code displayed in your business.

No. The QR code doesn’t need any. For an SMS, you need the customer’s number; for an email, their address.

It is reserved for paid plans. Moodi prepares it, you read it over, and the main rating becomes a Smilemood review.

With Doctolib, yes: a Chrome extension sends the request after the appointment has taken place. Everything is explained on the medical reviews page.

No. The Smilemood extension for Chrome reads your Doctolib diary and sends the review request after the “seen” status. The diary must stay open in Chrome.

You choose: straight away, 15 minutes later (the recommended setting), 1 hour, 3 hours, or in the evening at 7 pm. It goes out between 9 am and 8 pm, Monday to Saturday, 50 per day at most. These limits can be changed.

Patients who did not attend, cancelled appointments and people who have refused notifications. The same appointment does not trigger two requests.

Appointments marked “seen”, with the patient’s first name, surname, email and phone number, to send them the review request.

They vary according to your professional body: check with it. A public reply must give no treatment details, and you read over each one.

Open the right screen, give your review figures, prepare replies to yesterday’s Google reviews, special opening hours, a Google post, a questionnaire or a campaign.

In the app, nothing: it prepares, and the action runs when you click, within 24 hours. Only the automatic replies you have switched on go out, following your rules.

It doesn’t prepare posts with photos, doesn’t handle several locations at once, and from its window it only replies to Google reviews.

Its window is open on every screen of the app.

Its window doesn’t keep a history yet: each request starts from scratch.

Not yet in its window: attachments will come with the next versions.

Your profile information, opening hours, special opening hours, services, photos, links and posts.

No. It prepares special opening hours and posts, and they go out when you click. Everything else you change in the “My Google profile” screen.

Google has closed access to them: Smilemood does not offer them.

An email lets you know, and you reconnect it from the “Connections” screen.

Yes, with a group account: the “Google listings” screen handles them in bulk.

Yes, from the profile screen. Moodi prepares the text of the posts.

Smilemood queries Google Maps at several points around your address, for each keyword, and keeps the top 20 results at each point. The data comes from DataForSEO.

Squares of 3, 5 and 10 km per side, with a 5 by 5 grid of points, checked together. For a wider customer base, squares of 25 and 50 km, on request, with a 7 by 7 grid.

Automatically on the 1st of each month. You can also run a new measurement, once a day per keyword and per area.

5 by default. The number of on-demand measurements depends on a monthly cap; an email lets you know when it is reached.

The share of the area where you are in the top 3, the number of businesses ahead of you, your tracked keywords and the date of the last check. Click a point to see the ranking at that spot.

The Ultra plan. See the Pricing page.

€59 per month excl. VAT per location, no set-up fee and no commitment. It is included in the Ultra plan and available as an option with Free.

By chatting with Moodi: it asks its questions step by step, and the website builds itself next to the conversation, on desktop or on phone.

No. Moodi starts from your Google Business Profile when Smilemood knows it. If you do have a website, it reuses the logo, photos and texts you tick.

Yes. Every step already answered keeps an “Edit” button: the question comes back with your answers ticked.

Restaurants, tradespeople, law and accounting, healthcare, with 3 templates each, so 12 in total.

Yes: it can be imported from a PDF or a photo, and you read it over before publishing.

As you choose: a form, Zenchef, a link or the phone.

The negative review alert, the morning summary, the weekly report, the monthly report, the campaign report, the QR code report, and useful messages: profile disconnected, ranking measurements used up.

Yes, each user chooses in “Notifications”: alert threshold, time of the summary, frequency of the QR code report.

The summary at 7, 8 or 9 am, on days when there is something new. The weekly report on Sunday at 9 pm, the monthly one on the 4th.

Yes: the settings are specific to each user of the account.

Yes, alerts and reports also exist in a multi-location version, profile by profile.

It arrives the day after sending and gives the result of your campaign.

The plan licence, for one location. The price goes down from the second location, for all your locations. The website is included in Ultra.

Every month, by bank card via Stripe. Any month started remains due. Your invoices can be downloaded from your account.

No, the free plan has no time limit.

Yes: €59 excl. VAT per month with the Free plan, no set-up fee. For Moodi, review requests and your Google Maps ranking, choose Ultra, which includes the website.

Add a pack to Super or Ultra: 100 more SMS for €22 excl. VAT per month, or 500 for €110 excl. VAT per month.

Pricing is on quotation, with a dedicated contact and the overview of your group.

You get an overview of the group, with filters by period, by source and by location, a shared “Reviews to handle” screen and Google Business Profiles in bulk.

The group manager has full rights in every location. Accounts are set up with our team.

Yes, in “Reviews to handle”.

Yes: rating, reviews without a reply and automatic sending are side by side, filterable by period.

Yes, “To watch” brings together what needs your attention.

Yes: −10% from 2 to 4, −20% from 5 to 9, −30% from 10. Above 20, pricing is on quotation.

You have the rights of access, rectification, restriction and objection, set out in the app’s privacy policy.

No: only a fingerprint is kept, to limit abuse.